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How can I pay for my order?

We accept cash on delivery type of payment across the United Arab Emirates. You are secured. Just pay to the courier when he delivers you a case and you inspect it.

Where do we ship to?

Currently, we ship only within the United Arab Emirates. But we are planning to expand and deliver our cases to other countries in The Middle East and across The Globe.

When will I know that my order has been shipped?

Once your order has been shipped an email confirmation will be sent to you with the tracking number.

How long does it take to deliver a case?

Usually, it takes 2-3 working days to deliver your order within the UAE.

Do I have to pay for shippment?

We offer free courier delivery across the UAE. Fetchr courier will reach you at any location.

How do I track my order?

You will automatically receive an SMS notification from Fetchr with the tracking number once your order has been processed and shipped.

What can I do if I make a mistake with my order?

Orders are usually processed the next business day. If you need to change or cancel your order, please email us at info@eating-cases.com with your order number in the subject line and we will try our best to accommodate your request.

What if I haven't received my order?

Check all external locked mailboxes.

Maybe it is delayed due to holidays or unexpected weather conditions. Try to wait 1-2 more days, if it’s still not coming, contact us and we will take care of it.

What is your return policy?

We will gladly return/exchange items within 7 days of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please email us at info@eating-cases.com to initiate the process and include your order number in the subject field.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and cash will be delivered to you by a courier, within a certain amount of days. You should usually get your refund within 3-5 business days!

If you still have any questions

Contact us here ->

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